CeresNOW
Technical Support
Take advantage of CeresNow, our expert technical support – get answers when you need them with lightning-fast response times.
CeresNOW Key Benefits
Fast Response Time
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Remote and on-site support available with less than 24-hour response time
on normal business days.
Continued Support
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Technical customer support from the first meeting to installation and beyond.
Resources
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Searchable website with protocols, application notes, and technical notes.
Ph.D.-Level Support
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One trusted partner for your entire sample prep workflow - from capture to extraction.
CeresNOW Technical Support Options
CeresNOW - Lab Support 1
SKU# CNW002
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One day support by a Field Application Scientist to enable implementation, training, and/or troubleshooting for the Nanotrap® Technology. Price includes travel and hotel costs.
CeresNOW - Lab Support 2
SKU# CNW003
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Two day support by a Field Application Scientist to enable implementation, training, and/or troubleshooting for the Nanotrap® Technology. Price includes travel and hotel costs.
CeresNOW - Personalized Care
SKU# CNW004
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Project-based work that is scoped to success-driven criteria for the Nanotrap® Technology. Pricing varies based on scope of work provided and travel requirements.
CeresNOW - Remote Support
SKU# CNW001
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Four hours of remote support with a Field Application Scientist to facilitate e-learning, implementation, training and/or troubleshooting for the Nanotrap® Technology.
