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CeresNOW
Technical Support

Take advantage of our expert technical CeresNow support – get answers when you need them with lightning-fast response times.

CeresNOW Key Benefits

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Fast Response Time

  • Remote and on-site support available with less than 24-hour response time
    on normal business days.

Continued Support 

  • Technical customer support from the first meeting to installation and beyond.

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Resources

  • Searchable website with protocols, application notes, and technical notes.

Ph.D.-Level Support

  • One trusted partner for your entire sample prep workflow - from capture to extraction.

CeresNOW Technical Support Options

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CeresNOW - Lab Support 1

SKU# CNW002

  • One day support by a Field Application Scientist to enable implementation, training, and/or troubleshooting for the Nanotrap® Technology. Price includes travel and hotel costs.

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CeresNOW - Lab Support 2

SKU# CNW003

 

  • Two day support by a Field Application Scientist to enable implementation, training, and/or troubleshooting for the Nanotrap® Technology. Price includes travel and hotel costs.

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CeresNOW - Personalized Care

SKU# CNW004

 

  • Project-based work that is scoped to success-driven criteria for the Nanotrap® Technology. Pricing varies based on scope of work provided and travel requirements. 

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CeresNOW - Remote Support

SKU# CNW001

 

  • Four hours of remote support with a Field Application Scientist to facilitate e-learning, implementation, training and/or troubleshooting for the Nanotrap® Technology. 

Support Form
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We look forward to speaking with you. Please fill out the below information and a CeresNOW Technical Support team member will be in touch with you shortly.

Select from the following options
Sales and Product Support

Thanks for submitting your request.
We will be in touch with you shortly.

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